Welcome to FAQs
- 1.
How will I get in touch with Kwenik?
Just click on the Contact Us page.
- 2.
Where is Kwenik's office located?
We are located in Kapsowar between YD Hotel and the Safaricom shop. In Eldoret, we are next to the KSS office.
- 3.
How do I order items on Kwenik?
In every shop, we have an Order button that will direct you to the order form.
- 4.
What is the return policy?
All goods originate from specific shops; any unwarranted items will be sent back to the seller.
- 5.
How do I become a seller?
Apply for a shop via WhatsApp using the link provided, then we’ll add your shop to the market.
- 6.
How do I become an agent?
To become an agent, you need to log in.
- 7.
How do I track my order?
You’ll be provided with the seller’s contact, who will share the driver’s contact.
- 8.
How do I display items in the open market?
Ensure your shop is verified and items are marked as active.
- 9.
How do I gain from merchant services?
All sellers who have paid for premium will have access.
- 10.
What’s a secure way to buy from Kwenik?
Always make an order directly with the preferred seller.
- 11.
How do I earn from a trip?
Refer someone to us, and you’ll earn a commission based on rates for logged-in customers.
- 12.
Why should I verify my shop?
Verified shops are visible to customers; unverified shops are hidden.